Delete your Snatchlings account

This page is for players of Snatchlings (the game "Snatchlings: Steal & Collect" by Keller Concepts) on Android, on the web, inside Discord and on Jest. You can delete your account and its data at any time. It is free and you do not need to give a reason.

Delete it yourself, in the game

1. Open the game and tap the account button (the disk icon at the top of the screen).
2. Choose Delete account and confirm.

Your account is erased straight away. If the account button is not shown where you play, use the request below.

Or ask us to delete it

Email hello@snatchlings.com with the subject "Delete my Snatchlings account". Tell us your in-game name and where you play (Android app, website, Discord or Jest). If you signed in with an email address, write from that address. If you play as a guest, open the game first and include the player ID shown in the account panel, if there is one. We delete the account within 30 days and confirm by email.

What is deleted

• Your game progress: creatures, cash, cosmetics, rank and leaderboard entries.
• Your sign-in: the stored fingerprint of your email address or Google sign-in, and any email address you gave us for news.
• Our record of what you bought.

What is kept

• Payment records held by the store you paid through (Google Play, Stripe, Discord or Jest). We cannot delete those; they are kept by that store under its own rules and the law.
• Short-lived server logs, which expire by themselves within days.
• If you have a running Snatch Club membership, cancel it first in the store you bought it from (on Android: Google Play > Payments and subscriptions). Deleting the account does not cancel a subscription.

More about how we handle data: Privacy Policy.